What data do we collect?
Our company collects the following data:
- Email address
- Phone number
- Physical business or home address
When accessing our website, we use analytics software to collect additional data to allow us to better understand our customers. This data is always anonymised, and we do not make any attempt to find out the identities of those visiting our site. Information collected includes the following:
- Time of visit
- Pages visited and time spent on each page
- Type of web browser
- Device used
- Screen resolution
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Access our website
- Send us a message using the built-in tool on the contact us page
- Email us directly
- Message us on our social media pages
- Phone us
We may also receive your data indirectly from the following sources:
- Google Analytics
- Google Search Console
- Google My Business
- Bing Webmaster Tools
- Directory services
How will we use your data?
We collect your data so that we can:
- Do business with you
- Better understand our customers and visitors to our website
How do we protect your data?
Both Moto-Tech and Kernel IT Services have robust IT systems with antivirus and firewall software to keep your data secure.
Any data collected whilst doing business with you will be kept whilst we are still working together. If work is completed, we may keep your data for up to 5 years in case we ever need to contact you again. Once this time period has expired, we will delete your data.
User data collected through analytical software is kept for 14 months, then deleted.
When entering into business with us (for example, when purchasing a product from our webshop), we reserve the right to send you information that is related to the service provided to you as well as information about any offers of other services we may be offering at the time.
If you no longer wish to be contacted for marketing purposes, you should contact us.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We reserve the right to charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
The right to deletion – You have the right to request that we remove your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Privacy policies of other websites
We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.
How to contact us